As CCO/COO, Jeremy drives all day-to-day operations as well as provides business insight and strategy, identifies and develops meaningful customer relationships and designed world class CX/EX programs for clients. Prior to founding Crucible CX Advisors, Jeremy was Sr. Director of Customer Experience, Innovation and Strategy for a Texas based telecommunications company.
Jeremy has over 20 years of leadership and operations experience within Telecommunication, developing and leading best-in-class support teams within the Service Assurance, Service Delivery and Customer Experience landscapes and has built scalable infrastructure that delivered immediate and long-term results within both Fortune 500 and Fortune 100 companies. Jeremy has a proven record of accomplishment in transforming organizations and creating operational excellence while providing premium service to customers throughout their journey. He brings a wealth of experience across many aspects of telecommunications and Customer Experience and is driven to promote a collaborative, creative, positive, accountable, versatile and most of all customer-centric work environment.
Article of Jeremy launching key program (Logix Listens) to Logix's CX success [HERE]